Refund Policy

• 1. Overview
• 2. Subscription Fees
  • 2.1 Monthly Subscriptions
  • 2.2 Plan Downgrades
  • 2.3 Free Plans
  • 2.4 Warranty and Terms-Change Refunds
• 3. Label Overage Charges
• 4. Shipping Label Fees
• 5. Billing Errors
• 6. Account Termination
• 7. How to Request a Refund
• 8. Processing Time
• 9. Contact Us

1. Overview

This Refund Policy explains when and how refunds are issued for FlexOps services, including subscription plans, label overage charges, and related fees. This policy should be read alongside our Terms of Service.

2. Subscription Fees

2.1 Monthly Subscriptions

FlexOps subscription plans are billed monthly. Subscription fees are generally non-refundable once a billing cycle has begun. If you cancel your subscription:

• You retain access to paid features through the end of your current billing period.
• No partial refund is issued for unused time within the current billing cycle.
• Your Workspace will revert to the free tier (Starter or Developer) at the end of the billing period.

2.2 Plan Downgrades

If you downgrade to a lower-tier plan:

• The downgrade takes effect at the start of your next billing cycle.
• You continue to have access to your current plan's features until the end of the current period.
• When you downgrade, no refund or credit is issued for the difference between plan tiers within the current billing cycle. This applies to downgrades only and does not affect upgrade credits: if you upgrade mid-cycle, overage charges you have already paid are credited toward the higher plan and do not expire (see Terms of Service, Section 5.6, and the Upgrade Credits page).

2.3 Free Plans

Free plans (Starter and Developer) have no associated fees and are not subject to this refund policy.

2.4 Warranty and Terms-Change Refunds

Two provisions of the Terms of Service create a refund right that overrides the general non-refundability rule in Section 2.1:

• Warranty remedy (Terms, Section 14.1). If the Platform does not perform substantially in accordance with its published documentation and you notify us in writing within 30 days of discovering the problem, FlexOps will correct or re-perform the affected service, or — if it cannot — terminate the affected subscription and refund the prepaid fees covering the unexpired portion of the then-current billing period.
• Rejecting a change to the Terms (Terms, Section 18). If we make a material change to the Terms and you do not accept it, you may terminate your Workspace before the change takes effect and we will refund the prepaid, unused portion of your then-current billing period.

A fee increase you do not accept is handled differently: under Terms Section 5.8 you cancel before the increase takes effect and are simply never charged the higher amount, so no refund arises.

3. Label Overage Charges

Overage charges for shipping labels generated beyond your plan's monthly allocation are non-refundable. These charges are incurred at the time of label generation:

If you believe overage charges were incurred due to a system error, please contact support within 30 days of the charge and we will investigate.

4. Shipping Label Fees

FlexOps is an intermediary for carrier shipping services. Shipping postage and carrier fees are non-refundable through FlexOps. For refunds related to:

• Unused labels — Follow the void/refund process for the carrier used to create the label. Carrier-specific eligibility and time windows apply.
• Lost or damaged shipments — File a claim directly with the carrier. FlexOps does not process carrier insurance claims.
• Incorrect rates — If you were charged a rate that does not match the carrier's published rate for the service and package dimensions used, contact FlexOps support and we will investigate.

5. Billing Errors

If you believe you were charged in error (duplicate charge, incorrect amount, or charge after cancellation):

1. Contact FlexOps support within 60 days of the charge.
2. Provide your Workspace name, the charge date, and the amount in question.
3. We will investigate and, if the charge was made in error, issue a full refund to your original payment method.

6. Account Termination

Termination by You

If you terminate your account:

• Outstanding overage charges and fees remain payable.
• No refund is issued for prepaid subscription fees.
• You may request a data export prior to account closure.

Termination by FlexOps

If FlexOps terminates your account for cause (violation of the Terms of Service or Acceptable Use Policy):

• No refund of any fees is issued.
• Outstanding charges remain payable.

If FlexOps terminates your account without cause (e.g., discontinuation of service):

• A pro-rata refund will be issued for any prepaid, unused subscription period.

7. How to Request a Refund

To request a refund or dispute a charge:

1. Email: Send a request to support@flexops.io with the subject line "Refund Request."
2. Include: Your Workspace name, the charge date and amount, and a description of the issue.
3. Timeline: Submit your request within 60 days of the charge.

Refund requests submitted after 60 days may be declined at our discretion.

8. Processing Time

• Approved refunds are processed within 5–10 business days.
• Refunds are issued to the original payment method on file (via Stripe).
• Depending on your bank or card issuer, the refund may take an additional 5–10 business days to appear on your statement.

9. Contact Us

If you have questions about this Refund Policy, please contact us:

FlexOps, LLC

• Email: support@flexops.io
• Legal: legal@flexops.io

For general inquiries, you can also:

• Visit our Support Center
• Submit a support request
• Review our Terms of Service and Privacy Policy

Last Updated: August 20, 2026 Effective Date: August 20, 2026