Upgrade Credits
Get full credit for overage and buffer charges when you upgrade mid-cycle
What Are Upgrade Credits?
Upgrade credits ensure you're never penalized for growth. When you upgrade to a higher plan within the same billing month, all overage and label buffer charges you've already paid are automatically credited toward your new plan.
Any remaining credit after covering the upgrade cost rolls into the next billing cycle, so you get the full value of what you've already paid. Growth shouldn't cost you extra—upgrade credits make sure it doesn't.
How Upgrade Credits Work
1. Mid-Cycle Upgrade
You upgrade from Starter to Team plan on the 15th of the month, after already using overage labels.
2. Automatic Credit
All overage and buffer charges paid before the upgrade are credited toward your new plan's cost.
3. Credit Rollover
If the credit exceeds the upgrade cost, the remaining amount rolls into your next billing cycle.
Example Scenario
Scenario: You're on the Starter plan and upgrade to Team on day 20 of your billing cycle.
- Days 1-20: Used 200 overage labels = $10 in charges
- Upgrade on day 20: Team plan costs $X/month
- Credit applied: $10 credited toward Team plan
- Remaining credit: If credit exceeds upgrade cost, rolls to next month
You don't lose the $10 you already paid. It's automatically applied to your new plan, and if there's any leftover, it reduces your next month's bill. This ensures you get full value from every dollar spent.
Benefits
No Double Charging
You're never charged twice for the same usage. Overage charges are credited when you upgrade, ensuring fair pricing.
Encourage Growth
Upgrade with confidence knowing you'll get full credit for what you've already paid. Growth is rewarded, not penalized.
Credit Rollover
Excess credits roll into the next billing cycle, reducing your future costs and maximizing value.
Automatic Processing
Credits are applied automatically—no manual requests or complicated calculations. It just works.
Frequently Asked Questions
When are upgrade credits applied?
Credits are applied immediately when you upgrade within the same billing cycle. The system automatically calculates and applies all eligible overage and buffer charges.
What happens to credits if I downgrade?
Upgrade credits are specific to upgrades. If you downgrade, standard billing applies. However, any unused credits from a previous upgrade will remain in your account.
Do credits expire?
Credits don't expire. Any remaining credit after an upgrade rolls into your next billing cycle and continues to reduce your costs until fully used.
Can I see my credit balance?
Yes, you can view your credit balance and credit history in your account dashboard. All credit transactions are clearly documented.