Refund Policy

1. Overview

At FlexOps ("we," "our," or "us"), we strive to provide excellent service and value to our customers. This Refund Policy outlines the terms and conditions under which refunds may be issued for our subscription-based services.

By subscribing to our services, you acknowledge that you have read, understood, and agree to this Refund Policy.

2. Monthly Subscriptions

2.1 General Policy

Monthly subscriptions are billed in advance for the upcoming month. Refunds for monthly subscriptions are generally not provided for partial months or unused portions of the billing period.

2.2 Cancellation

You may cancel your monthly subscription at any time. Cancellation will take effect at the end of your current billing period. You will continue to have access to the service until the end of the period you have already paid for.

No refunds will be issued for the remaining days of the current billing cycle after cancellation.

3. Refund Request Process

4.1 How to Request a Refund

To request a refund, please contact our support team at:

Please include the following information in your refund request:

• Your account email address
• Date of purchase
• Reason for the refund request
• Any relevant transaction details or order numbers

3.2 Review Process

All refund requests will be reviewed by our support team. We typically respond to refund requests within 5-7 business days. During the review process, we may request additional information to process your request.

4. Approved Refunds

4.1 Processing Time

Once a refund is approved, it will be processed within 10-14 business days. The refund will be issued to the original payment method used for the purchase.

4.2 Account Access

Upon approval of a refund, your account access will be terminated at the end of the refund processing period, or immediately if the refund is for a future billing period.

5. Non-Refundable Items

The following are not eligible for refunds:

• Overage charges or usage-based fees
• One-time setup fees or implementation costs
• Custom development or integration services
• Third-party service fees or carrier charges
• Subscriptions that have been cancelled due to violation of our Terms of Service

6. Special Circumstances

6.1 Service Interruptions

In the event of extended service interruptions or technical issues that prevent you from using our service, we may offer credits, extensions, or refunds at our discretion.

6.2 Billing Errors

If you believe you have been charged incorrectly, please contact us immediately. We will investigate the issue and, if an error is confirmed, issue a full refund or credit as appropriate.

6.3 Duplicate Charges

If you are charged multiple times for the same subscription, please contact us immediately. We will refund any duplicate charges once verified.

7. Chargebacks

If you initiate a chargeback or dispute with your payment provider instead of contacting us first, we reserve the right to suspend or terminate your account immediately. We encourage you to contact us directly to resolve any billing issues before initiating a chargeback.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. We will notify you of any material changes by posting the updated policy on this page and updating the effective date. Your continued use of our services after such changes constitutes your acceptance of the updated policy.

9. Contact Information

If you have any questions about this Refund Policy or need to request a refund, please contact us at: